📄 Refunds and Returns Policy – Pawsicles.sg
At Pawsicles.sg, we take pride in the quality and care of our products. As our products are perishable, we are generally unable to accept returns or provide refunds once an order has been delivered. However, we understand that issues can occur and will review each case individually to ensure fairness.
1. Non-Returnable Items
Due to the perishable nature of our products, returns are not accepted once items have been delivered.
2. Allergies and Dietary Restrictions
We do not provide refunds or replacements if products were ordered for pets with known allergies or dietary restrictions. It is the responsibility of the customer to review the listed ingredients before placing an order.
3. Incorrect or Damaged Products
If you receive an incorrect item or if your order arrives damaged, please contact us immediately upon delivery at hello@pawsicles.sg, including your order number and clear photos of the product and packaging.
- After review, we may provide a replacement or issue a refund at our discretion.
4. Order Cancellations
- Orders may only be cancelled if they have not yet been processed or shipped.
- Once your order has been prepared for delivery, it cannot be cancelled or refunded.
5. Refunds (if applicable)
- If your case is approved, we will process a refund to your original payment method.
- Refund processing times may vary depending on your bank or payment provider.
6. Contact Us
If you have any questions about your order, refunds, or returns, please reach out to us:
📧 Email: hello@pawsicles.sg
🌐 Website: https://pawsicles.sg