FAQ

Find quick answers to popular questions about our pet-friendly ice creams and ordering process.

About our products
Are Pawsicles safe for all pets?

Yes, our products are made using pet-safe ingredients that are generally well tolerated by pets. However, every pet is unique and also your responsibility. If your pet has specific allergies, dietary restrictions, or health concerns, please consult your vet before introducing new treats.


What ingredients do you use in Pawsicles?

We use Greek Yogurt (not Greek-Style or Greek Yogurt Style) and Goat Milk as the nutritious and delicious base for all our Pawsicles. These wholesome ingredients are packed with probiotics and essential nutrients, making them a healthy treat your pets will love.

Flavourful & Functional
Our Pawsicles come in a variety of tasty flavours. Each one not only irresistible but also specially chosen for its unique health benefits. Whether it’s supporting digestion, boosting immunity, or promoting a shiny coat, there’s a flavour to fit every pet’s needs.

Under each product description, you’ll find a breakdown of the specific benefits that particular flavour offers for your pet, so you can treat them with confidence!


Why Greek Yogurt?

Greek yogurt (again, not Greek-Style or Greek yogurt style). We use plain Greek Yogurt and it is a nutritional powerhouse that’s not only tasty but also packed with health benefits for pets.

Lower in lactose – Greek yogurt is strained, which removes much of the lactose which makes it easier on sensitive tummies
High in probiotics – supports healthy digestion and gut health
Rich in protein and calcium – promotes muscle and bone health
Creamy texture – makes it extra delicious and satisfying

Greek yogurt has less sugar and fewer additives compared to regular yogurt, making it a healthier choice for dogs and cats.


Why Goat’s Milk?

Goat’s milk is often better tolerated by pets than cow’s milk.
It’s rich in:

Probiotics & enzymes – support digestion
Calcium & vitamins – promote bone and immune health
✅ Naturally lower in lactose, so it’s easier on sensitive stomachs


What if my pet is lactose intolerant?

We chose Greek Yogurt and Goat’s milk because of they have lower amount of lactose, due to it’s straining process.

However, avoid if your pet has a known dairy allergy or intolerance.


Tell me why should I order and not DIY?

While making your own pet ice cream sounds fun, it’s not as simple as it seems. Most “Greek yogurts” are actually Greek-style, which often contain added sugar, sweeteners, or thickeners that aren’t pet-friendly. Even if you find the right ingredients, it can be time-consuming and often leads to wastage since you’ll end up with more than your pet can safely consume.

At Pawsicles, we’ve done the work for you. Our products are made with carefully selected, pet-safe ingredients, portioned for convenience, and crafted under hygienic conditions. Ordering from us means you get a safe, tasty, and hassle-free treat, with none of the guesswork or leftover waste.

In short, you get to skip the nasties of throwing away wastes and also the washing but yet get to enjoy the simple joy of watching your pet lick away at our Pawsicles.

How should I store Pawsicles and how long does it last?

Keep Pawsicles frozen until ready to serve to preserve their freshness and taste.

Never re-freeze melted ice-creams of all sorts. It is kinda common sense.

Always check the packaging for the best-by date before serving.


Why does Pawsicle melt faster than normal ice creams?

Unlike many conventional ice creams, our Pawsicles are made with no added sugar, stabilisers, or artificial ingredients. We believe in keeping it natural and safe for our pets.

Every Pawsicle is crafted using organic, pet-friendly ingredients, because your dog deserves nothing but the best. Healthy, tasty, and guilt-free, just the way treats should be!

Should you like to bring it out on a hot day, ensure our Pawsicles are kept in a cooler bag with ice packs to keep it frozen


I am holding a party, can I do a bulk order?

Yes, you can! However, we are a home-based business, so we will need time to ensure the quality of each and every ice-cream.

You may DM us on Instagram, email us or leave a message via the contact us page. Do give us the lead time of 2 weeks if you are ordering 20 pieces or more. Rush order fee may apply.


Why does Pawsicle not look like the picture?

Our Pawsicles are home-made and all photos are for illustration purposes. No 2 Pawsicles are the same.


Returns and Refunds
Can I return my Pawsicles if my pet does not like them?

As our Pawsicles are perishable products, we are unable to accept returns once they have been delivered.


What if my pet has allergies?

All products include a full list of ingredients. Customers are responsible for reviewing these before placing an order. We cannot provide refunds for products that do not suit a pet’s dietary needs or allergies.


What if I received the wrong item or if my order was damaged?

If you receive an incorrect item or if your order arrives damaged, please contact us immediately at hello@pawsicles.sg with your order number and clear photographs of the product and packaging. We will review your case and may provide a replacement or refund at our discretion.


Can I cancel my order?

Orders can only be cancelled if they have not yet been processed or prepared. Once your Pawsicles are prepared and scheduled for delivery, the order cannot be cancelled or refunded.


How do refunds work?

If your case qualifies for a refund, it will be processed to your original method of payment. Processing times may vary depending on your bank or payment provider.


Order and Delivery
Where do you deliver to?

We currently offer delivery to the East of Singapore, with all orders packed in insulated packaging to keep your Pawsicles frozen and fresh.

For customers in other parts of Singapore, we occasionally host group buys to make our Pawsicles more accessible islandwide. Do note that delivery charges will apply per address during these group buys.

Prefer to collect your order? We also offer free self-collection in Tampines, a convenient option if you’re nearby.

Stay tuned to our updates for the next group buy opportunity!


When will I receive my Pawsicles?

Our Pawsicles are prepared as fresh as possible. Once your order is ready, we will contact you to confirm the delivery date and time. Deliveries are generally scheduled on weekends, when most customers are likely to be at home.


Why $10 delivery fee?

Delivering frozen products in Singapore’s hot and humid climate isn’t easy! It requires special cold-chain logistics to ensure your Pawsicles stay frozen from our kitchen to your doorstep. The delivery fee helps us cover the cost of this service so your products arrive in perfect, safe-to-eat condition. We keep the fee as low as possible while making sure your pets get the quality they deserve.

However, we provide free delivery to 1 address if you order more than $60!


Can I reschedule my delivery?

Yes. If you need to reschedule, please contact us as soon as possible at hello@pawsicles.sg or you may reply to the number we reach out to you with. Rescheduling is subject to availability.


Treat Your Pet to a Refreshing Snack

Tasty, healthy Pawsicles tailored for your furry companion

Tasty Pawsicles Tailored for Every Pet

Hear from happy pet parents who adore our dog-friendly ice cream treats.

Sarah M.

Dog Lover & Customer

My pup can’t get enough of these frozen delights—quality and taste are unmatched!

Riley

Riley’s Owner

Pawsicles made treat time safe and fun! Highly recommend for all dog owners.

Emily R.

Pet Blogger & Enthusiast

The perfect healthy treat for my dog—delicious and well-crafted every time.

Delicious Frozen Treats Crafted Especially for Pets

Discover how Pawsicles can bring joy to your pet’s day. Sign up for updates, subscribe to our newsletter, or learn more about our nutritious, pet-friendly ice creams. Treat your furry friend today!